Customer Satisfaction Survey Please answer the survey based on your company’s experience with the Trident Company for the last 6 months. Company Name*Name* First Last Title*Use the following scale to rate The Trident Company on the criteria listed below:1, 2 - Unacceptable / 3, 4, 5 - Needs Improvement / 6, 7, 8 - Good / 9, 10 - ExcellentOverall Rating: What is your overall perception of our performance as a metal supplier?*1 - Unacceptable2 - Unacceptable3 - Needs Improvement4 - Needs Improvement5 - Needs Improvement6 - Good7 - Good8 - Good9 - Excellent8 - ExcellentCommentsProduct Quality/Support: Overall, what is your perception of our product quality?*1 - Unacceptable2 - Unacceptable3 - Needs Improvement4 - Needs Improvement5 - Needs Improvement6 - Good7 - Good8 - Good9 - Excellent8 - ExcellentCommentsDelivery: How would you rate our performance?*1 - Unacceptable2 - Unacceptable3 - Needs Improvement4 - Needs Improvement5 - Needs Improvement6 - Good7 - Good8 - Good9 - Excellent8 - ExcellentCommentsField Sales Support: How would you rate our field sale representative being responsive to your needs and concerns?*1 - Unacceptable2 - Unacceptable3 - Needs Improvement4 - Needs Improvement5 - Needs Improvement6 - Good7 - Good8 - Good9 - Excellent8 - ExcellentCommentsInside Sales Support: How would you rate our customer service?*1 - Unacceptable2 - Unacceptable3 - Needs Improvement4 - Needs Improvement5 - Needs Improvement6 - Good7 - Good8 - Good9 - Excellent8 - ExcellentCommentsPaperwork: Are our invoices, ship tallies, test reports, EDI, etc accurate and timely?*1 - Unacceptable2 - Unacceptable3 - Needs Improvement4 - Needs Improvement5 - Needs Improvement6 - Good7 - Good8 - Good9 - Excellent8 - ExcellentCommentsUse the following scale to rank the Trident Company relative to other metal suppliers on the criteria listed below:1 - Poorest of All / 2 - Poorer than most / 3 - About the same / 4 - Better than most / 5 - Best of allOverall Ranking*1 - Poorest of All2 - Poorer than most3 - About the same4 - Better than most5 - Best of allProduct Quality Ranking*1 - Poorest of All2 - Poorer than most3 - About the same4 - Better than most5 - Best of allDelivery Ranking*1 - Poorest of All2 - Poorer than most3 - About the same4 - Better than most5 - Best of allField Sales Support Ranking*1 - Poorest of All2 - Poorer than most3 - About the same4 - Better than most5 - Best of allInside Sales Support Ranking*1 - Poorest of All2 - Poorer than most3 - About the same4 - Better than most5 - Best of allPaperwork Ranking*1 - Poorest of All2 - Poorer than most3 - About the same4 - Better than most5 - Best of allUse the following scale to answer the two questions below:1 - Definitely Will Not / 2 - Probably Not / 3 - Maybe / 4 - Probably Will / 5 - Definitely WillHow likely are you to choose The Trident Company the next time you place an order or award a contract?*1 - Definitely Will Not2 - Probably Not3 - Maybe4 - Probably Will5 - Definitely WillIf asked by a business associate, how likely are you to recommend The Trident Company as a supplier?*1 - Definitely Will Not2 - Probably Not3 - Maybe4 - Probably Will5 - Definitely WillAdditional Comments:CommentsThis field is for validation purposes and should be left unchanged.
